55q Privacy Policy

55q ("we", "our", "platform") is an online betting and casino service provider operating for users in Bangladesh. This privacy policy ("policy") describes what information we collect and how we process it when you visit our website 55q.lat, create an account, participate in betting or gaming activities, or contact us.

By using this website, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

This policy applies only to individuals aged 21 years or older. If we become aware that a minor has used our platform, we will immediately close that account and delete all associated information.

55q collects various types of information from different sources. These are described by category below:

2.1 Information You Provide

Information you voluntarily provide during account registration and use of services:

• Full name and date of birth (required for age verification)
• Email address and contact information
• National ID card or passport details (for KYC verification)
• Financial information such as bKash, Nagad, or Rocket account numbers
• Information provided when contacting support
• Self-chosen username and password

2.2 Automatically Collected Information

The following information may be collected automatically when you use our platform:

• Internet Protocol (IP) address and device information
• Browser type, operating system, and screen resolution
• List of pages visited and activity logs
• Cookies and session data (details in section 6)
• Referral URL and traffic source
• Time spent on the platform and betting history

2.3 Identity Verification Information (KYC)

To ensure secure financial transactions and prevent fraud, we may collect the following documents under the Know Your Customer (KYC) process:

• Scan copy of National ID Card (NID) or passport
• Proof of address documents (utility bill or bank statement)
• Proof of ownership of payment method

55q uses your information only for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating, managing, and securing your account
• Processing deposits, withdrawals, and financial transactions
• Operating betting and gaming services smoothly
• Monitoring and improving platform performance
• Identifying and resolving technical issues

3.2 Communication and Support

• Contacting you via live chat, email, or other channels
• Sending transaction confirmation messages
• Sending security alerts and important updates
• Responding to your support requests

3.3 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying age and confirming that users are above 21 years old
• Enforcing responsible gaming policies
• Fulfilling legal obligations and resolving disputes

3.4 Personalized Experience

• Improving the gaming experience based on your preferences and behavior
• Informing you about relevant promotions and offers (with your consent only)
• Personalizing VIP program benefits

55q does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, information may be shared with specific third parties in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted technology partners to operate our platform. These partners process information only according to our instructions and under strict confidentiality agreements. This includes payment processors (bKash, Nagad, Rocket), gaming software providers, and technical service providers.

4.2 Legal Obligations

If disclosure of information is legally required due to a court order, government directive, or other legal process, we may be obliged to disclose that information. In such cases, we will always disclose only the minimum necessary information.

4.3 Fraud and Security

Specific information may be shared with relevant authorities to prevent fraud, money laundering, or other cybercrimes. This is essential to protect the interests of all our users.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new authority. We will notify you in advance of any such change.

5.1 Retention Period

We retain your information only for as long as it is relevant and necessary:

• Active account information is retained while the account remains open
• Some information may be kept for a specified period after account closure due to legal obligations
• Financial transaction records are retained in accordance with accounting regulations
• Information required for legal claims or dispute resolution may be kept for a longer period

5.2 Security Measures

55q has implemented the following technical and organizational measures to keep your information secure:

• Securing data transmission through SSL/TLS encryption
• Storing passwords with strong hashing algorithms
• Granting access to sensitive information only to authorized staff
• Conducting regular security audits and monitoring
• Automated detection systems for suspicious activity

5.3 Steps in Case of a Data Breach

If a data security breach occurs that poses a high risk to your rights and freedoms, we will notify you as quickly as possible and take the necessary remedial measures.

The 55q website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Essential for operating the basic functions of the website. They maintain login sessions and ensure security.
• Functional Cookies: Help remember your preferences and settings, such as language selection.
• Analytics Cookies: Help monitor website usage and improve services.

6.2 Cookie Control

You can block or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some website functions from working properly.

As a 55q user, you have the following rights over your own information:

To exercise any of the above rights, please contact us via our 24/7 live chat support or by email at [email protected]. We will process your request in a timely manner.

55q strictly prohibits providing services to anyone under 21 years of age. We do not knowingly collect information from any minor.

Our registration process includes age verification measures. If we become aware that someone under 21 years of age has used our services, we will immediately:

• Suspend and close the relevant account
• Delete all personal information associated with that account
• Take steps to cancel the associated financial transactions

If you believe that a minor is using our platform, please notify our support team immediately.

55q reserves the right to update this privacy policy from time to time. Such changes may occur:

• Due to legal or regulatory changes
• Due to changes in the scope or nature of our services
• Due to the adoption of new technologies or security measures
• Based on user feedback and responses

If any important changes are made, we will notify you through a prominent notice on the website and update the "Last Updated" date at the top of the page. Continued use of our services after the changes will be considered your acceptance of those changes.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

You can also read our other legal documents: Terms & Conditions and Responsible Gaming pages.